Miracle Blade Complaint - Guarantee Refusal - Knives Guarantee
SHERMAN, TEXAS -- The firm which sells the Miracle Blade knives make the point of a liftime warrenty on there product which is the reason I purchased the set. I am 82 years old and the shears that came with the knive set broke when they fell on the floor so I contacted Miracle Blade about a replacment in which they said it would cost me 4.95 for shipping and handleing in which it was put on my credit card for that charge. Now I have contacted them three times and been charged each time for the shipping cost and have yet to recieve the replacment. So when i called them back this morning and asked to speak to the superviser I was informed I could not speak with one and to get the replacment shears I would have to pay the shipping cost once more. Why is it they are able to say there is a lifetime guarentee and them not have to stand by there promise. So could someone please tell me what I can do about this matter.