Cingular Wireless Complaint - Demand for contract compliance!
ALL OVER, CALIFORNIA -- I demand that Cingular Wireless do the following with regard to my account:
1) Provide the coverage that is in my contract
2) Provide accurate billing statements.
1) REFUND MY MONEY
2) CANCEL MY CONTRACT
3) REIMBURSE ME FOR HAVING TO WALK (Once 18 miles!) TO PAY-PHONES!
Turning off my telephone every 3-4 weeks because you have a computer problem with your billing system is unacceptable.
I DEMAN A REFUND FOR LACK OF SERVICE!
There is no serive:
At my home in Laurel Canyon, Studio City, CA
At my other home 1mi. off I880, Hayward, CA
Anywhere (that I can find) North of Sonoma, CA
Service is spotty:
All the way down Hwy 5. I cannot make more than a 3.5min. call anywhere along Hwy5
Many places are simply DEAD.
I DEMAND A REFUND!
Sending me bills that reflect an amount due that includes all of my usage since November of 2001 (WHEN I'VE PAID MY BILLS EVERY MONTH!) is inaccurate and unacceptable.
HOW MANY PEOPLE (IQ's being what they are) ARE OVER-PAYING YOU ANYWAY? I'll bet it's worth it; Because in the end, you'll probably just have to give the money back. Meanwhile; How much have you made on the float? Nice business!
But, I'm curious;
Is that why my phone keeps geting turned off? Is it so that you can run an over-billing scam on people who don't really look at their bills?
It's very easy for a middle-to-top-level accounting manager to say (or do) the following:
"...well, let's continue to send the bills out, even if they're wrong. Because, at least the ledger-sheet will balance. We can give the money back (if we have to... i.e., somebody threatens to sue, and acutally files papers!) later. If we don't do it that way, we don't know what the computer will spit-out in the way of a bill... and we may never get our money from the customers. I won't get my bonus, and I might get fired! So, SCREW THE CUSTOMERS! GET THE MONEY FIRST! Sevice comes 2nd. Contract compliance (If we're forced) comes 3rd.".
AWFUL BUSINESS PRACTICE!
It's like the "rational to be a polluter" theory they teach in busines schools.
Is there a rational to pollute? Yes. If the fine is less than the money you make by polluting; Then pollute and pay the fine. Because if you don't do that, profits will go down, other smarter companies will take up the slack, and you stock will devalue, investors find other places to put their money, and you (as a manager) will probably lose your bonus. If not your job!
Well... Gee guys! TOO DAMNED BAD!
I WANT MY MONEY BACK!