Britain Chevrolet Complaint - Ripped off - 2001 Monte Carlo

Review by Much Poorer Now on 2007-05-25
GREENVILLE, TEXAS -- I spent $3,500 on repairs to my 2001 Monte Carlo including steering column parts where the lines from the power steering connect. Two days after the repairs, the same symptoms appeared and we returned the car to the dealer. They forgot to bleed the ABS pump that they installed. After about a week or so, the power steering unit started losing the fluid every two days. We took it to the delaer again. The dealer said a grommet went bad and it would cost another $300 to fix (where the lines go into the steering column). I told them to fix it and two days later dropped off my wife to get the car and it was dented. The manager told my wife it would cost about $300 to fix the dent and traded this for the current bill. I notified Chevrolet about this because the car would have to be painted after the repair and it would cost much more than $300. GMC talked to the dealer trying to get them to repair and paint the car but the dealer said, "They should have thought about all of this before she agreed to our deal". GMC then called me and said nothing could be done as each dealer is independently owned. I am now out about $3,700 including tax and have a dented auto that is worth about $1,000 less in trade-in due to the dent.
Comments:5 Replies - Latest reply on 2007-05-28
Posted by Anonymous on 2007-05-25:
Who dented it?
Posted by Pomona Guy on 2007-05-25:
Could you use a paintless dent removal company? They cost 1/3 what the traditional Bondo and paint people charge.
Posted by Anonymous on 2007-05-25:
Hold the phone, something stinks. First off the "grommett" they referred to is probably the seal where the line meets the rack and should have been replaced when the new hoses were replaced. As far as the dent goes you will need to file a small claims suit for the damage but you will win. Court filing fees should be under $40.00. Good Luck
Posted by ejack053824 on 2007-05-25:
Dealerdirect is right on the money here!
Posted by Much Poorer Now on 2007-05-28:
In reply to everyones' comments:
1) The dealer dented the car.
2) I offered to pay the $300 and have them fix the car. The dealer said no, that the deal was made and they were not willing to fix the car.
3) The dent looks like someone kicked the car, the dent is the size of a fist.

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