Family Dollar Store Informative - Handicap Accessibility

Review by Arlene on 2007-05-25
COOLIDGE/CASA GRANDE, ARIZONA -- We have been in several Family Dollar Stores and they ALL have the same problem. #1. They have very small carts, and even they have trouble going up and down the aisles, there is too much congestion, merchandise all over the floor, aisles too narrow...if I can't get one if their shopping carts down all the aisles, how are we to get a wheelchair or powerchair, let alone a scooter in there?? The doors are hard to open at some of the stores....they aren't supposed to have more that about a 3 pound pull to them for the handicapped and sometimes I have to push against the door by leaning into it, and off course, they store the carts outside, so you have to wrestle with the door and try to get the cart in too, while cashiers with nothing to do stand there and watch.
Getting around the clothing section is almost impossible for someone able to walk without aid, wheelchairs? Forget it! There are clothes on the floor, your feet get tangled in clothes hangers, give me a break...I find a lot of their products fantastic and in my price range, but if I can't get around inside the store, why bother going in at all?!
Comments:6 Replies - Latest reply on 2007-05-26
Posted by ejack053824 on 2007-05-25:
Grab a manager and let him know about it!
Posted by Sarah May on 2007-05-25:
Oh I hate it when there's no room to steer a cart. That's probably number 8 on my greatest pet peeves list. And yeah, totally talk to a manager in the store.
Posted by D. on 2007-05-26:
I won't even go into any of the Family Dollar OR Dollar General stores because of those very reasons...I've actually found the Dollar General to be worst than the Family Dollar. But you are absolutely 100% right...I never even thought about the problem it would cause someone in a wheelchair, but I guess that's because I've never seen anyone in a wheelchair in either of those, I realize the reason. They always have boxes blocking the aisles and I NEVER see anyone unpacking them, no matter what day it is, they just sit there. I guess if we want the product bad enough (which I don't), then we are expected to do their job and unpack what we need. I also see it as a fire hazard. If there was ever a fire in one of those stores, you wouldn't be able to get through the aisles to get out.
Posted by Arlene on 2007-05-26:
The Dollar General stores we have here aren't near as bad as Family Dollar but Dollar Tree in Casa Grande has nice wide aisles and is fairly easy ti navigate, but the one in Coolidge is a brand new store, the floor is completely carpeted and my husband and I attempted to use our scooters in there and there is no can't turn into most of the aisles and when you get into an aisle, there are displays set up so its like playing dodge 'em with other people, you can't get two carts in the same aisle to pass each other...the first time in the store I had to take my scooter out and put it in the van and just push a cart. Beautiful new store but inaccessible for the handicapped.
Posted by Anonymous on 2007-05-26:
Good post! Its sad that they don't care about your business to the extent that they don't care about people without problems as well. Makes you wonder what there thinking really is when they set the stores up in the first place, what were they thinking?
Posted by Arlene on 2007-05-26:
Good question Lidman, just really makes one wonder. I used to have a small second hand/video rental store and it was accessible to all, it was roomy and still had a lot of merchadise to choose from and that was before I was disabled. Granted, I can walk, but not long distances, my husband however, walks 20 feet and needs to sit down. Shopping in these places is not an option for him. How do we make the store owners more aware? If we can't open the door to get in, the store is useless to us. Stores with automatic doors are now our choice for shopping. Granted, the local Big Lots has manual doors but they aren't real hard to open, and for the most part, the store is easy to navigate on a scooter, a few of the aisles are too narrow and I stay away from the furniture section but I can get around the aisles with linens, groceries, hardware and pet supplies, which is mainly what I am after anyhow. We live in between two fairly small towns and going to the "city", which for us would be Phoenix or Tucson just isn't a real option for us unless we have medical appointments there. Maybe if enough of us banded together, we could get these stores to open the aisles, and maybe get some to put in automatic doors....they'd get more business, we have a lot of disabled people here and i'm sure they'd love these stores if they were more accessible. The dollar stores really do help stretch the dollar on a fixed income...the only thing I don't skimp on is dog food, our service dogs get good quality food, and I shop at Petsmart for that.

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