hanson s windows Complaint - bad workmanship, false guarntee

Review by Anonymous on 2002-05-01
DETROIT, MICHIGAN -- Extremely poor installation of windows and siding. The windows leaked with every rain. Interior walls, carpet, and floor were destroyed. The company could not find source of leak after many return trips.They didn't have the common sense to put water on the windows to see where they leaked. They improperly installed gutters causing rain water to leak into the walls. There was actually water running inside the walls during a rain storm. There was no offer to cover ANY repair cost to walls or floor. They recieved over ten thousand dollars to intall windows, siding, and qutters. NONE of these items were properly installed. Home owners insurance covered most of repair cost, after which we were promtly cancelled. Remainder of repair cost was covered from our pocket. Hansens did offer the remove and reinstall the gutters at a cost of three hundred dollars. We refused the offer. They couldn't do it right the first time, should I pay them to fix their own mistake? I don't think so.
Siding was not installed per the verbal aggreement made with their salesman. There is STILL a section of missing siding. The siding has waves and lumps. There are gobs of caulking where they tried to cover gaps. The windows and/or siding was installed at an angle. After the half-assed attempts by Hanson's the stop the window leaks, they flat out refused to deal with us. They were paid ten thousand and it cost ANOTHER ten thousand for the repairs. If ANYONE is considering using Hanson's for any reason, BEWARE!!! If there is any question to these claims, I have photos and documents to prove what I say is true. Feel free to contact us @ thetopshop1@juno.com.
This is only MY complaint. I have heard others from friends and family who have also used Hanson's. DON'T FALL FOR THEIR LIES AND FALSE GUARANTEE.

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