Kendal's Hallmark Complaint - Nickel and Dime your Customers
JACKSONVILLE, NORTH CAROLINA -- I was in the Kendal's Hallmark in Jacksonville, NC on Mother's Day. I spent almost $90.00 on items for the Mom's in my life. Two of the items were fragile. I was told that did not have boxes. I said that was fine if they could wrap them in tissue paper. The employee started wrapping the item in this ugly, packing paper material. In the meantime the other employee had rung up my purchases and I had paid. Back to the wrapper: Again I ask for tissue paper. Her response was "We normally charge .10 cents a sheet." I ignored her and asked her again (her response was not as polite as it looks on here). I asked again and she did oblige. By the time I left the store I was fuming. I spend $90 and they couldn't wrap my items in a couple pieces of tissue paper. The manager called me back the next day and told me that they do this because the owner requires them to. To the owner I say shame on you! I can go in a Hallmark store and spend $200 in 30 minutes, I love this store. I will not go to a Kendal's Hallmark every again, the all do the same thing. Kendal's Hallmark is near Old Navy in Jacksonville as well as the the Jacksonville Mall. There is also one in Wilmington. If you want to avoid them I would call one you know and ask where their other locations are. On a better not the Greenville Hallmark near Barnes & Noble is amazing. The store is beautiful, the staff is wonderful, and they give you tissue paper to package items you buy!
PS I am a 10 year retail veteran so I do know a thing or two about the bottom line in business. Bottom Line: a little tissue paper isn't going to kill you!