Citi Financial Auto Informative - Never Received Auto Title
DALLAS, TEXAS -- Citi Financial Auto hounded me every time I was a day late with a payment. They called me on my cell phone and at work. I understood it was my fault for being late with payments, so I accepted my fate. Now, here I am 2 years after paying off my vehicle and STILL waiting to receive my vehicle's title! They sent me a letter telling me that my final payment was received, I have not, however, received my vehicle's title. I am not sure why they didn't enclose it in the letter! I got the runaround each time I called their rude customer service employees, until I got fed up and put it on the back burner. The last time I contacted them, I was told that my social security number is not in their system and there isn't anything they could do for me. It's amazing that my social security number was in their system when they were accepting my payments! I didn't choose this company for auto financing, they bought my account from another company, but if I knew then what I know now, I would have refinanced to get away from this company!
If you come in contact with Citi Financial (auto, mortgage, etc), DON'T DO BUSINESS WITH THEM! I have seen numerous complaints about ALL of their services and calling customer service is a joke! They are very rude!! IF YOU DO BUSINESS WITH THEM, CITI FINANCIAL WILL ONLY SCREW YOU OVER!!!