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FurnitureFind Informative - Defective furniture restocking fee ripoff

Review by BluesCityPastry on 2007-05-26
I ordered, and paid via charge card for, patio furniture for my business from FurnitureFind.com. The furniture that was delivered was not what was advertised and was also totally defective. I returned all of the merchandise (23 of the 24 boxes unopened) and requested a full refund of monies paid. I received only a partial credit. When I inquired about the balance, I was informed that there was a "restocking" fee of $669.46. This is a scam and a ripoff. Do not do business with FurnitureFind.
Comments:4 Replies - Latest reply on 2007-05-27
Posted by Ponie on 2007-05-26:
How would you know the furniture was "totally defective" if only one box out of 24 was opened? To me, it sounds like buyer's remorse rather than defective furniture.
Posted by Skye on 2007-05-26:
Ponie is right, how would you know they were all defective if only one was opened??? Or did you leave something out?? Most places have a restocking fee, and that doesn't make them a ripoff.
Posted by BluesCityPastry on 2007-05-27:
We knew that they were defective because the "folding" tables required the removal of two plates and four screws before it could fold and because the accompanying chairs were so flimsy that when a person weighing 185 lbs. sat on it, it collapsed and broke.
Posted by BluesCityPastry on 2007-05-27:
I should add that we then went to www.patiosupplyshop.com and bought great folding tables that fold easily and sturdy chairs that will support 350 lbs. for approximately the same price as the junk from FurnitureFind.com.

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