Roadrunner Frieght AKA: RDFS Complaint - Bait and Switch Shipping
4900 S. PENNSYLVANIA AVE CUDAHY, WISCONSIN -- I am lodging a complaint regarding Roadrunner Freight, AKA RDFS. I have had several shipments sent to me by Roadrunner from my suppliers. The supplier chooses the shipper, not us. So far, I have had many, MANY problems with shipments from Roadrunner. I frequently have damage to my merchandise, and several times my freight has been seriously delinquent. This last shipment they did for me was picked up from my supplier on 5/21. I got my pro number to track my shipment. I tracked my shipment online. On the web it said they had picked it up, and I would receive it 2-4 business days after 5/21. On 5/24 I called to make sure the shipment was coming in, at which point they informed me that it had just that morning left the terminal! They picked it up in CA, and 3 days later it was STILL in California. They told me that it had been dispatched to UTAH! I am in Idaho, can someone explain how Utah is on the way to Idaho? Anyway, they said I could expect to receive the shipment on 5/30 or 5/31. Nine or Ten days in Transit! I was counting on that particular shipment for the Memorial Day weekend sale, and now I won't even have it until the following weekend. When we talked to them and tried to resolve the fact that they had really screwed us, they were not in any way remorseful. They were rude and combative. Eventually, they promised to look into it and call us back later that afternoon. Well, that was 3 days ago, and I never heard from them again. Hopefully, I will receive my shipment eventually, and even more hopefully, it will not be damaged like several other shipments have been. Beware of Roadrunner Freight.