Michigan Bulb Co. Complaint - Michigan Bulb Co. Dismal Customer Service
LAWRENCEBURG, INDIANA -- If you need to talk to Michigan Bulb Co. about a problem with an order, you have to call them long distance. They say they don't have an 800 number to give you for such a situation, and they will not call you back on their own dime to address their own lack of customer service. I ordered and paid for (via credit card) flowers from Michigan Bulb Co. After the flowers had not arrived in any reasonable time, I emailed Michigan Bulb first to ask about shipping and then again to cancel the order as I was sure the flowers would not arrive in any condition I would find acceptable for planting. They never replied to either of my emails. Yes, I had included all of the required information. Order number, customer number, etc. NO REPLY TWICE from Michigan Bulb Co. I finally had to call them long distance at their customer service (NOT!) number where I sat on hold way too long paying long distance charges and listening to their recording about how much they cared about me as a customer. By my experience with this company, they are quite efficient at taking your order and your money. But beyond that, customer service is nonexistent and/or you are going to have to pay more money to talk to someone about an order that you have probably already lost money on to begin with!