Heratage Web Solutions Complaint - Web site design/service

Review by Queen B on 2007-05-27
UTAH -- Heratage Web Solutions:

Web design: Threw my design away and chose their own colors, pictures which do not reflect my business and is misleading.

HWS did not publish my design for my wedding business, they put a placeholder and a website befitting "The Lord of the Rings". I wanted pale pastels with lace, roses and brides. I got browns, cartoon wooded look that is more for the fantasy gamer types.

They make promises over and over, yet there is no resolution. My website is a farce and can potentially get me into trouble with false advertising. THEY REFUSE TO FIX OR TAKE DOWN THE SITE.

Heck, I should have known. There website is cheap looking. It is boring and similar to thousands of other off the shelf do it youself sites!

They refuse to fix the design, take the website down or give a refund. It has been over 6 months of frustration, lost monies and a VERY BAD WEBSITE, which does not help my business, but has hurt me financially. Customers cannot find me, if they do, it is definitely not what brides are looking for.

Check out the other reviews which are similar.

My experience is HWS or Heratage Web Solutions is not what they claim to be.

They put you on hold forever sometimes. I see the owner as either a very bad businessman who cannot handle his workload, or a criminal who steals from unsuspecting old ladies etc. Really bad Karma.

My last call, I spoke to a young woman who said she wanted to see this issue resolved. No calls or emails so far.

Taking the site down is probable the best I can hope for. If anyone wants to waste 500 bucks, then feel free to use them, but be warned.

I used "Network Solutions" for a great and inexpensive web site. It was up immediately and they have been responsive and I have much greater design control and options than HWS.

Shame on HWS. You have been BAAAAAD, VERY BAD.
Comments:1 Replies - Latest reply on 2007-05-29
Posted by rhondam718732 on 2007-05-29:
Something doesn't sound right...They refuse to make changes, and/or take it down alltogether? How did you initially submit your design choices and colors? When you get a live person do you say "My website is the absolute wrong color, wrong design and wrong info" and they say "So what"?

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