WOW - Wide Open West Complaint - WOW Uses UNETHICAL Tactics
ROCHESTER HILLS, MICHIGAN -- IF YOU TRANSFER YOUR PHONE NUMBER TO THIS COMPANY, BE PREPARED TO LOOSE IT IF YOU TRANSFER SOMEWHERE ELSE!!! I made the mistake of deciding to buy one of the bundles that WOW offers including phone service. They had no problem transferring my phone number from my current provider. In fact it all happened in a matter of hours. But my daughter in the military was transferred to Germany, and I found that I could substantially reduce my phone expenses by using SUNROCKET. So I signed up with Sunrocket and requested a transfer of phone number which I was told could take up to 45 days. AFTER 6 MONTHS WOW refused to release the number. I contacted them on no less than 10 occasions requesting they release the number. The refused, stating that my new provider was not submitting the information correct, which is BS, as i faxed Sunrocket my WOW bill to use to submit the transfer.
BOTTOM LINE IS, DON"T USE WOW, THEY ARE UNETHICAL AND WILL NOT ACCOMODATE YOU!!!!
They drag their feet indefinatetly in hopes you will decide that your number is more important than the new provider. I reported this situation to Michigan's Public Service Comission, but like other Michigan government offices, they don't understand the word Service.