Waffle House Cedar lake Complaint - Customer Service
BILOXI, MISSISSIPPI -- On Memorial Day I had guest from California staying with me and I took them to breakfast at the Waffle House on Cedar Lake Road in Biloxi, MS. I had eaten there the day befor and on several occasions before then. Kay the waitress was excellent and the food good. The problem I had was there was another employee ( a girl with several tattoos on her neck) who was obviously having a "BAD DAY"> she was slamming dish racks and making loud noises with the dishes she was handling. She was also making several loud comments as she worked, this continues the entire time we were there and I had a headache when I left. I also expressed my disatissfaction about that employee with kay, she told the other employee that I had said " if she were haveing such a bad day, she should go home" From then on that employee stared at me with malice in her eyes, as I was paying the ticket at the register, she looked at me and started slamming racks of silverware and dishes, I suppose as a last non-verbal comment.
As I said I have eaten at many waffle houses across the country and have never experienced anything like that and hope to never again have to. I don't know who the manager was that day, but being in public service myself, I would have addressed the problem with the employee. Many of the other customers were also aware of the problem from the looks they were given each other.
Thank you for listening to my concerns.
Customer Service always comes first. This was disruption in the workplace and I'm sure I will eat again at other waffle Houses but not at that one.
Hugh S. Beaugez