At Home Corporation Complaint - Poor customer service from AT&T associates
LA MIRADA, CALIFORNIA -- Good luck to anyone trying to get good customer service from these folks. I had a cable modem (I purchased my own equipment) installed by AT&T last year. I noticed a modem rental charge on my next bill and called on it. I was told that the charge was removed on the same bill because it was free for the first 3 months. I said I didn't want to see it at all. I was told to call back in 3 months when the promotion expired. (Huh?!) I called back 3 months later to have it corrected and was told to contact the cable internet side of the service. I had to call a different number (they couldn't transfer me, again, huh?)and was told to contact the billing side. I explained I just got off the phone with an associate who told me to call this number. But wait, it gets better. Over a period of 4 months and 6 more phone calls it still wasn't corrected. I finally found someone who 'sounded' like they knew what they were talking about. The end result, it got corrected and I was credited appropriately (I hope) but not without my having to produce proof that I bought my own equipment. They didn't believe me. The installer makes the error and yet, I'm the one on the hook. Go figure. And don't think of asking anyone to call you back because it won't happen. I asked for a call when they received my fax (I should say my proof) and I didn't get a response. I asked to be contacted when the billing error had been corrected. Again, no call. Not even an email notification that all was well with my bill. Hello! I have their internet service and they can't send an email? Needless to say, my thought of going digital cable (they already provide my cable service) with AT&T is no longer a thought. The less I need to contact them the better. Satellite t.v. here we come.