Burger King Informative - Cursed At By A Burger King Employee
10388 BLUE STAR HWY,STONEY CREEK, VIRGINIA -- Saturday,May 26th between 5:10pm and 5:35pm-My family and I were cursed and abused at a local burger king restaurant.
After a great day out in the country with my folks we were heading home and our 4 year old little girl got hungry so we decided that we would pull into burger king for a quick meal. We walked in and up to the counter I noticed that there were two female employees out front cleaning and a male employee filling a drink cup from the fountain.
As the male employee walked by us we thought maybe he was going to take our order but he didn't he just walked into the cooking area toward the back of the store, I then turned back and the two female employees were still doing what ever they were doing.
I turned to my wife and simply asked and not in an insulting way if she thought any body was going to take the order.
Thats when a male voice started cussing and saying HE** no I'm not going to take your fu**ing order and I don't fu**ing care if you fu**ing eat at all and that we should go some where else because the service here suc*s and then kept on cussing as we walked out the door with our little girl looking very confused by not getting to get her kids meal toy and my wife dialing the customer service # . We never saw his face but once as he walked by as I said earlier the rest of the time he remained hidden behind the cooking equipment in back. My wife left a message at the service #. But we couldn't just let it go with only a message on a machine some where so she got the store # and called it asking to speak with some one from management.What she got was a female voice on the other end telling her that she had already received the complaint from the home office and that the stories we were telling won't even close to the story she had received and that all she had received was a complaint that one of her employees that she bluntly pointed out was off the clock my wife then told her that if the employee is wearing a uniform he is representing burger king which he was wearing a uniform the store manager then told my wife that the only complaint that had received was from a woman and that all she seemed to be upset about was that of her employee saying that the service suc**ed.
Then the manager asked that we come back to straighten the whole thing out like she didn't think we would. We did go back and as we walked in there were now four employees all were women two were sitting down out front and one working the drive thru window and one standing in front of the register we walk up to register and my wife asked for the manager and the woman standing at the register said she was the manager so my wife told her we were the ones who talked to her on the phone and the woman said that there was nothing she could do cause there were two different stories. Thats when i noticed that the camera over looking the registers was turned away from where they should have been and the woman we were speaking to had no name tag on so I got the feeling we were wasting our time and told her strait up that we won't out to get free meal and that we were only here to confront the lie and try to straiten this out.
And then without anything straitened out and absolutely no apology at all we left still feeling degraded beyond belief from what we had been through not to mention the things our little girl had heard coming from the mouth of a male employee of burger king it was a very sickening thing that we want to put an end to before this type of thing happens again.
Later that evening around 7:30pm a representative of burger king called and spoke to my wife and finally gave us an apology for the way her employees had treated us and asked that we not hold it against the store and that she had an idea of who it was and that they would be dealt with and that this kind of thing wouldn't happen again.
But the damage was already done and truth fully it will be a cold day in HE** before I ever walk through the doors to that burger king.
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