FIA Card Services (Former MBNA) Complaint - What is up with FIA card awful service?? Shame
CARY, NORTH CAROLINA -- What is up with FIA card services??? Where does the customer stand?? Is customer satisfaction on the agenda?? I have never ever received such an awful service. The website is not user-friendly at all and when you try to contact some one through e-mail, no e-mail address????? How is that possible? I have not seen one credit card provider with no e-mail address!!! What is the reason to hide??? Well, their phone service is worst that any other credit card company for sure. You claim it is a 24 hr service. Well obviously every time I call, your system is down and your rep tells me to call again. Fine, I call again, but I don’t need to listen to the music for over an hour. That is outrageous and after all no one can help me with my issue even the manager on duty. That is really really sad.
I have dealt with other credit card companies and never had this much issue over a short period of time. The assistances are there to assist and not to argue with the customer. FIA’s manager on duty was not going to do anything to make the customer happy, but argue and blaming the customer. I had closed that account 4 years ago and stupid enough re-activated it again and transferred balance.I didn’t know whom I was dealing with.I don’t think there is any one there to make a customer happy and make a loyal customer. It just amazes me that customer satisfaction is not even listed on the agenda to be a priority. I think this company is definitely ruing SunTrust Bank’s reputation. They need to learn customer service from Discover card and Citi banks.
the issue was that I didn't receive my 2nd bill and obviously there are a lot of other people that have had the same issue. Well, the FIA is blaming the post office and me for not being responsible.I am suppose to pay the late fee and the finance charge that has been kicked in because of this matter. The company is so cheep otherwise they would waive the $39.00 late fee to keep the customer around.They are going broke by saving money!!!!! They were arguing with me for almost 40 minutes.
All I can say, terrible service. Stop dealing with FIA CARDS SERVICED.They are far from customer satisfaction. There is no hope in this company and their service.