Comfort Inns, Suites & Hotels Complaint - Nightmare stay in Abilene Texas
ABILENE, TEXAS -- We checked in at two and I told the desk clerk we had three adults and four children, she asked the ages and I informed her and she stated no problem, and charged us 109.00 for the room and stated that the room had two queens and a pull out sofa and that we could get a cot later. Well the night mare began when the hotel manager who was on duty told me when I went to get the cot that we had to many people in the room and had to leave. I asked him why we had to many now and not to many when we checked in and he started screaming that he would call the police and have us kicked out. I asked for my money and he refused in fact charge my debit card for two rooms plus some money, and as we left made obscene gestures infront of my children. I called comfort suites and actually they were just as rude stating that the manager had told them there were five adults in the room which apparently the man can not count. I checked the night we left and they had rented the room out that night so made 2 nights rent out of one night on top of charging me double. Beware of the comfort suites in Abilene Texas. The manger is perverted by the obscene gestures he made at me and my children. Also I was told that the customer service people would call me on Tuesday after the holiday and no one did so I guess this incident is of no concern to them. I understand that they just sell thier name to indepent people but it would seem like they need to be more cautious to who they sell it to.