Nissan Informative - Nissan shady business practices
MILFORD, CONNECTICUT -- The short of it – I purchased a brand new Nissan Pathfinder LE in January from Napoli Nissan of Milford, CT.
2 weeks later the paint came off the front bumper while washing the car. The local dealer and Nissan rep agreed there was something very wrong with the paint on my car. Months later they approved to paint the front bumper under my new car warranty. I asked for an extended warranty since no one could explain what had happened to the car. No go.
I filed a BBB Autoline complaint and scheduled for an arbitration hearing. Nissan was willing to hear my request. They agreed (through the BBB Autoline rep) to give me an extended warranty for 60 months / 100,000 miles and paint my car. Once the BBB complaint was closed they reneged on the deal. I had gone to the dealer just days after the case closed and the dealer informed my Nissan corporate canceled my warranty on the paint. After two months of waiting I have no warranty and no paint job.
4 month old car and the paint is falling, chipping off everywhere - wipes off on a microfiber cloth when drying your car - Nissan could care less and deceived me to close the BBB case.