Toshiba America Consumer Products Inc. Complaint - Toshiba has no parts available for service
KEIZER, OREGON -- We purchased a 55" Toshiba TV on May 20th 2006. On May 5th 20007, it stopped working. I had an extended warranty, but this was covered under the manufactures warranty. I called their recommended service agency Sharper Video in Portland, OR 503-233-5971. They came out on Weds and said they had to order the part and would be out the following Weds. On Weds we called and they said the part is back ordered and would not be in until June 10th.
I am in the parts business and never heard of such a thing. I called Toshiba and spoke to a woman who said she would research it and call me back in three days. At the end of the three days I called them and they said June 10th because they did not have the part. I said I wanted a new tv and they said no. I asked to speak to a supervisor and they said the was none there and he would call on Monday.
On Saturday I did get a call from someone who said he was a supervisor. He refused to give me a new TV and said I would have to wait.
When I bought the TV no one said it may take 6 weeks for us to get parts. I would never buy anything with the Toshiba name on it again. In the mean time I am still waiting for June 10th for the parts to arrive from who knows where.