Wendy's Complaint - I've had it with Wendy's!!!
SPRINGDALE, ARIZONA -- Ok, so I know that if you do not like the service of a company then you should just quit spending your money there....that is just what I plan to do! I have complained about Wendy's several times. I called our local restaurant manager, the corporate office and the customer service hotline. I got a free coupon for a frosty?? I'm mad, not hungry! Wendy's is trying to be the fastest fast food around. I appreciate that, however, fast and good sometimes just don't mix. I DO NOT enjoy having the people at the window, throw my food into my car. You get to the first window and they are hanging out waiting for you to pay, they get a little ticked if they have to wait for you to get your wallet out. Then after you pay, you see the top of a body hanging out the window dangling your food in the air. Then, they proceed to shut the window as FAST AS THEY CAN. I don't know how many times I've had to knock or yell, because they didn't give me my food or my drink or a straw or my sauce or salt or pepper! give me a break! Come on, get real! You can be fast and accurate, but Wendy's is neither!! This isn't just one location here, it's several. I started joking about it to friends, colleagues and family. Now, they at first thought I was a little over reacting, however, they to are now, noticing this. I like to have a straw with my tea, so just give it to me. please don't make me knock on your window. Today, I went to Wendy's. I ordered a frosty and a 5 piece chicken nugget with sweet and sour. I paid, I saw, my frosty dangling out the window between two hurried hands. I pulled up, the lady said thanks, and shut the window. I yelled and knocked and said "can i have my chicken". she didn't say a word, just grabbed my bag and tossed it to me. rude rude rude. last time i went, i had to knock 3 times. one for a straw, one for my sauce and one for my fries. you ask, why didn't i get this all at once? Well, i would, but the lady is so QUICK! 1st knock, she huffed and said what? i said, "can i get a straw and......? the straw flew out and the window slammed! 2nd knock "what????" "i also need sweet and sour and......." sweet and sour flew in my car, window slammed harder! 3rd knock "what is it now?" ????? "well, i need my fries" finally 15 minutes after the start of this ordeal, i had my order!! now is that fast or negligent? is it the company policy to ruin my day? are you forgetting about the customer, when you are trying to meet your quota of serving 5000 people for lunch? do you really think you're outdoing mcdonalds or sonic? WELL YOU'RE NOT!!! I would rather sit at sonic and what 10 minutes and get what i ordered with a smile and a thanks. I WILL NOT ever again GRACE A WENDY'S ANYWHERE!!! I know of at least 22 people who will also TAKE THEIR FAST FOOD MONEY ELSEWHERE!!! thanks for the memories.