Home Depot Complaint - Horrendous kitchen renovation
JERICHO, NEW YORK -- I will NEVER buy another item at ANY Home Depot ever again. What a horrible excuse for a company.
I saved $20,000 to have my kitchen completely renovated by Home Depot in Jericho, N.Y. and their so-called "Authorized Contractors".
1) I signed a contract with Home Depot in November of 2006. For MONTHS, I kept running back home from work to supervise deliveries and pick-ups of the kitchen cabinets that kept arriving completely damaged. This went on for months and there were at least five deliveries! I was told I had to pay for an upgrade for more expensive, more "sturdier" cabinets. They forced me to buy more expensive cabinets, which I didn't want or need. This went on for months and at the end of April, I decided to cancel everything. I had returned their cabinets and request my full refund of more than $18,000. More about that later.
2) The Home Depot contractor tells me I just HAD to have my kitchen floors ripped up BEFORE the cabinets were to be installed and have a new floor installed, which he charged me thousands of dollars to do. A flooring professional came to my home and told me all I needed was a "floating floor" to place over the existing floor, and that would only cost me around $500.
3) After Home Depot received all the cabinets, I again called the store to check up on my refund. They REFUSED A FULL REFUND! They claimed that because I signed a contract, I had to pay them a 30% restocking fee! I was outraged and explained to the assitant store manager that in no way was I going to pay them anything, this was a breach of contract on their part because it's now April of 2007 (signed contract back in Nov. 2006!!) and in fact, they owe me for all the missing time I had to take off from work to supervise all these deliveries and pick-ups of their damaged cabinets. They refused that offer, but at the end of our 40 minute phone conversation, the asst. store manager assured me he would be refunded the ENTIRE AMOUNT of my kitchen project, which totaled more than $18,000.
4) It's now late May, several weeks after I was a promised a full refund. I just received my Home Depot statement and the full amount of the project is STILL on my bill! I again called the Jericho Home Depot store, and they now tell me that I will not be refunded the entire amount and owe them over $700 for permits that had been filed to begin my renovations. I told them this was fraud! The asst. store manager PROMISED ME A FULL REFUND and I have this conversation on tape.
Regardless what happen next, I will never purchase anything from ANY Home Depot store and have told everyone I know to support my boycott of such a fraudulant company. This should not happen to any customer and I hope they continue to suffer financially for what they have put people like me through.