wells fargo Complaint - Inflated bank charges
MARINA DEL REY, CALIFORNIA -- Today I made a small mistake, I went overdrawn $68. No big deal, right? A mistake on my part and one that's happened before, yes. Surely Wells Fargo would charge me $30 bucks, I'd pay the overdraft, no problem. Wrong! Today they charged me $187.50 in "fees".
Yes you read that correctly $187.50 for being overdrawn less than one day.
$30 bucks every time I'd paid for a coffee or something with my ATM card, a total of six times for $180. The extra $7.50 came from transferring a whopping 24 cents from my savings account in a vain attempt to cover the $68. I explained to customer service that I had deposited the money the same day to cover the overdraft and could someone please reverse at least some of the charges. "No!", it was my fault because I had made the mistake, not the bank.
"A mistake that you customers tend to make and should be penalized for. . ." all while Wells Fargo takes care of my $80,000 a year earnings. I tried to rationalize the cost that Wells Fargo might incur because of my miscalculation but there is virtually none according to a supervisor I spoke to, "It's all automated". These "fees" were there as a punishment to prevent these sort of problems. Funny that, I thought I was with a customer service organization not a penal colony.
So I looked at the charges, one large check that had cleared earlier than I expected was the culprit. It cleared the same day as all my six little charges, so I asked the bank "If that big check had been the last one to clear wouldn't my fees only be $30?" "No!" you see Wells Fargo pays all the big stuff first just to make sure they ding you for all the small charges. I asked "Why did you OK the six charges?"
"You had money in your account then!" If I had money in my account why are you charging me?????
Is this the way businesses treat people today? One minute we're all a team, Americans together, standing tough against the financial hard times, and the next, as the memory fades, we're back to screwing each other for every penny we can get. Some national spirit Wells Fargo.
I spoke to a friend today, she had the same problem, $300 in Wells Fargo fees! She suggested changing banks, and today I did. My new Washington Mutual account has a fee maximum, a gold card and the branch is closer too....
an ex-Wells Fargo customer of 10 years