Home Depot Complaint - Horrible experience from start to finish!
HARRISBURG AREA, PENNSYLVANIA -- We went to Home Depot for our bathroom remodel to avoid problems, thinking a large store would do a good job or at least take care of any problems, but as soon as they got our money they handed us over to an inept contracting company who sent a real jerk to do the job. What should have taken 10 days turned into over 2 months without a bathroom! The guy complained every single day about the job and how he wasn't getting paid enough from his company. I heard over and over again about his problems and how no one wanted this job and he got stuck with it. Home Depot sent the wrong tile (half wrong half right) and this guy wouldnt bring it back to the store to get the right stuff since he wasn't getting paid for his time. Then the counter top was cut wrong so that extended the time by another week. My husband had to show him how to do the wiring since this guy kept blowing fuses and blaming our wiring when he was actually doing it wrong! He wouldn't install the tile we picked out saying it was too tall, he just didnt want to be bothered cutting it to fit. He even insulted us calling our bathroom a cubby hole and we shouldn't bother tiling it. There is one floor tile right in the center of the floor that is different than the rest, the installer didn't notice, I did, but it was already in. We've been fighting Home Depot and the Contractors about this for a while now since they wont guarantee that the floor wont get ruined by replacing the tile. The idiot who put it in told us not to mess with it since they took a short cut on the floor and installed the new tile over the old tile rather than digging up the old floor. (which was in the estimate)They claim that we underpaid for the bathroom since they underestimated the time it would take to do it so they dont owe us anything. Whatever happened to good customer service? Home Depot doesn't care about repeat customers, we spent over 15k on that bathroom and would have used them for our kitchen if this didn't happen! After we finally resolve the floor tile problem I'm calling the Attorney General and the Better Business Bureau on Home Depot and the Contracting company!