Cellular South Complaint - Cell phone bill for nearly $500!
MEMPHIS, TENNESSEE -- I walked into cellular south three years ago (2004)when I was 17 to start my service. The unlimited minutes appealed to me, and I thought I'd see what I could do. While being underage and having no ID, the representative signed me into a 2 year contract agreement along with a free phone. For the first two years, it went fine. I would pay my bills, and I even got an upgrade.
In December of 2006, I decided to switch from my original plan of unlimited calls and texts to a cheaper plan of 700 minutes. There are no roll-over minutes, no nights and weekends, and no mobile-to-mobile minutes. It was a strict plan, and I was not used to watching minutes so closely.
So I went over, and my bill was over $100. I paid some on it, not all of it, but I WAS paying it. I switched BACK to my old plan of unlimited minutes for $59.99. So they charged me that, plus bogus lat fees and taxes. My bill jacked up to $265 in February. At the beginning of February, I had my phone stolen, so I cut off the service. I inquired about a new phone and they told me there was no phone coverage, and I was going to have to purchase a NEW phone, again over $150. Also, in the store, a representative told me he could not do anything with my bill, he couldn't even tell me how much I would need to put down to turn the phone back on, because, they "don't do bills in the store anymore". So, along with that, my bill for February went up to over $300, and I now needed a new phone.
My phone stayed off. They still charged the unlimited rate plan, along with more late fees on top of other late fees. My bill was now, somehow, $465! I made TWO payments that month, to try to get the fees down! I also finally talk to a representative on the phone who CAN help me, and he switches my phone to a low $9.99 rate plan, at least while my phone is still cut off. He says I am still being charged since I'm still in the contract, no matter if I'm using it or not. He cannot go back and change it for the last two months, where I was charged $60 a month. I am now down to $147.
I go into the store in early May, and decide it is not worth it. I am at my wit's end, paying on a phone I cannot even use. I have paid over $500 in the last few months without even talking on their service. I tell the lady I would like to pay off my $147, and then see about terminating the service. She was very rude, and said it would be $175, on top of my other $147.
But wait! She goes to pull up my bill on her computer, which she COULD do in the store. I am not in the system anymore! "Ma'am, what is your phone number again?" I give it to her. "It's not pulling up, you must already be out of the system since you have had your service suspended for so long." What does that mean? She says the early termination fee was already included in one of my bills. She tells me I do not have to pay it, and I should not be hearing from the company anymore. "But," she says before I leave,"here is the number to the dept of revenue, call them and they can tell you." I call and get the same answer from them. No more bills from cellular south. I am free from the contract, and I've already paid my termination fee.
Then I get a bill in the mail for $195!!!!! WHAT! So I call, using the automated (really crappy, by the way) service, attempt to enter in my old phone number a few times, and after being denied, I was finally transferred to a representative for assistance. They told me they didn't know who I was talking to, but I never paid the early termination fee. I now owe $195. I asked about the extra $20, tacked onto the original $175 for ending the service, and she said it was "taxes". Taxes for cutting off the service! I talked to the dept of revenue again myself this time, and now they are telling me they "only do rebates here". I don't know what kind of circle I'm being led in, but I don't appreciate the fact that I'm being told by some that I've paid it, and others I haven't. $200 isn't something to just throw around, and if I could just keep the stupid service until my contract is up in August, I'd rather owe them $40 rather than $200. But no, that would be another 2 year contract, and I'll be damned if I get stuck with them again.
DO NOT GIVE CELLULAR SOUTH YOUR BUISINESS! They are losing business BAD because of the way they treat people. Also, they sent me to collections because I wasn't paying enough of the bills at once! AND THEY DIDN'T EVEN TELL ME! So I go to get a new service, and I have to have a $500 deposit!!!! THANKS AGAIN!
thanks for letting me get that out.