Burger King Complaint - Rude Employees on Drive through Window
FRISCO, TEXAS -- On Wed, May 30 I made a quick stop at the Burger King in Frisco TX (8725 Preston Rd). I proceeded through the drive thru service line in my vehicle. I got to the speaker where the young man asked " May I take your order?" I replied very pleasantly by placing my order. After 30 seconds with no response, "I said Hello, did you hear me?" He then said "I can't hear, would you speak louder please", so I did. I moved closer to the speaker and asked if he could hear me now. He still did not respond, I continued to ask if he could hear me, with no response for over 2 minutes. Final I said, ok I will just wait until you are ready. Then the voice came back and said, "I refuse to wait on you since you are screaming at me? First of all, in my opinion when I pulled up I spoke in a loud enough voice for him to hear me, then I did as he requested an spoke up louder since he did not, why did it take him even longer to respond back to me that he could not hear me when obviously he heard something. Why was I refused service after doing as he requested, speaking louder into the machine? I left the line, got out of my car, went into the store to follow-up and logde my complaint, only to be met with more opposition, not from the store manager or shift leader, but by the employee. So I asked the question since he refuses to server me, does that mean that everyone refuses to serve me? Other staff members said no, they had no problem serving me. I asked for the managers name and number, the staff reluctantly providede a name and no phone number for the store manager. But after further consideration, I decided not to spend my money with BK any longer. On average I would visit BK stores about 2 times a week spen ding around $12. So I guess they can afford to loose my $48-50 a month to McDonalds. You know the worst part of it all was that I had just been told by my doctor that I was going to need a another operation, you see I am recent breast cancer survivor and I was just looking to take home a little comfort food to ease my mental pain that evening. I did not need the extra frustration. I will never purchase from BK ever again since it is no longer associated with pleasure for me.