Orbitz Complaint - Hotel reservation
I recently made a one night stay hotel reservation through Orbitz "Guaranteed Lowest Price" price. I was charged $140.67, which was paid through my credit card. When I checked out of the hotel I was told that Orbitz hadn't paid but that my price was on $111.40. I thought great, Orbitz DID get me a lower price. I received my credit card bill today, and NO I paid twice and $30.00 more through Orbitz. When I called they took 30 minutes to get me to someone that was supposed to be able to help me and then told me that it was because the hotel kept changing their prices and that the hotel would reimburse me the 111.40 charge. After several emails I was told that they charge a service charge for airfare, I told them I didn't not book airfare, they said that the $30.00 was the amount that they charge for their service fee. Several different stories from several different people! BAD BUSINESS!!! I am a business owner and I know the difference between legal and ethical. Orbitz should be ASHAMED!!!!