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Customers Complaint - Customers

Review by topher63076 on 2007-05-30
Ok now I work fast food and am tired of reading about how all of the people who work fast food are rude.
What you all don't seem to understand is the pressure that we receive from our managers. We only have one window to collect and hand out food but if we do not have the window open ready to collect the money the second a car pulls up we get yelled at and we better have that bag in our hand out the window within 10 seconds of handing you your change. We ask about any condiment packets when you are back at the speaker to save time and most of you just pull away without answering. Our job depends on us getting you away from the window within a certain amount of time. Now I myself am able to do it without being rude to the customers but some can't. And those of you who are on here complaining about clean tables why not try throwing out your trash before you leave it helps. Yes it is our job to wipe the tables and counters but it takes a lot longer when you have at least three tables where the people just left all there trash sitting on them. You should learn that the people who take you orders and make your food are people too and treat them like it.
Comments:9 Replies - Latest reply on 2007-05-31
Posted by Sparticus on 2007-05-30:
I worked in the fast-food biz for 4 years growing up... and the one thing I learned was to treat all fast-food employees with the same respect you would treat anyone else... Most are just kids trying to make a living and do their job... Plus if you are rude to them you might get an unexpected surprise in your meal...
Posted by topher63076 on 2007-05-30:
Thank you for your support Sparticus and as for the unexpected surprise I would never do that no matter how rude they got with me
Posted by Extended Warranty on 2007-05-30:
Even though fast food service sometimes gets frustrating, I know how stressful it is for the workers and I have never yelled or been rude to one.
Posted by Anonymous on 2007-05-30:
Hang in there, it might get better.
Posted by Sparticus on 2007-05-30:
You are welcome Topher... keep you head up. There are plenty of folks who appreciate the good service you provide...
Posted by Ponie on 2007-05-31:
Good post, Topher. If I run into a fast food worker who seems to have an attitude, I figure s/he is just having a bad day. We all have them. I don't get all bent out of shape over it. The majority of the workers are pretty darned good, especially taking into account the salaries they're paid. Keep up the good work!
Posted by Sarah May on 2007-05-31:
I hear you, topher. Fast food workers are, in my opinion, the most overworked and underpaid people working legally in this country. Thanks for the post. Hopefully someone who was otherwise indifferent will take it to heart.
Posted by imjustasteph on 2007-05-31:
Very good point.
I know that after I spent a year working WalMart I think differently about cashiers.
HOWEVER I still get upset when one is exceptionally rude or incompetent.
If you're slow, you're slow. If you're ringing with one arm, I understand that there are limitations involved. If you don't smile, okay, you might have had a very bad day, one or more rude customers right before me. All of that is acceptable and understandable. If you cannot do your job at all (say I tell you to ring the case of cokes twice because there is another in the cart and you hold it up and say 'these cokes? twice?' then only ring it once so I get hassled at the door....) that is not acceptable.

Same with fast food, I guess. Slow, in a hurry, not leaping across the counter to offer a warm greeting...no problem. Completely incompetent or exceptionally rude...that would not be okay.

And everyone makes mistakes. So when I check my bag before driving off...don't take it personally.
Posted by rhondam718732 on 2007-05-31:
Some places are good about the drive thru experience and others aren't. We posted on here about Wendy's as there was a lot of similiar experiences from people all over with Wendy's bad drive up. Other fast food places are probably just fine handling drive thru. I think your post was smart and I understand where you're coming from. Just keep in mind that most people eating at your place also work, have stress, etc. and the last thing they/we need is to argue with the drive thru, get ignored or have to park anbd go in to wait for a screwed up order at the end of a work day. We are all human...

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