Cox Communications Inc Informative - Cox Communications - Tulsa, OK
TULSA -- Dealing with Cox is a painful and insulting experience, beginning with their automative phone system. After spending 20 minutes talking to a computer, you are transferred to a "Customer Service Specialist". That's laughable since these people are poorly trained and most of them clearly dislike their jobs. They will tell you anything you want to hear just to get you off the phone and move on to the next person. Cox has multiple systems in place to save their company time and money, however most of them involve wasting huge amounts of MY time. Cox dominates the market in this area, and their arrogant attitude towards customers reflects this. They know that most people are busy, and they don't have the time or inclination to go through everything that's involved with changing services. However, this last experience was, for me, the proverbial straw. All we were asking for was a second DVR. We were willing to pay the additional fee, but since we wouldn't transfer our telephone service to Cox, they refused our request. Their extortionist tactics only served to convince me that there had to be something better out there. What we discovered was that Cox has some pretty decent competition. There are companies who actually want and appreciate our business. What a concept! It was refreshing to hear a real person answer the phone and NOT have to answer a myriad of computer-generated questions first. I'm sure Cox won't miss our $150 every month, but it still seems like a pretty poor business decision to flip off $1,800 a year over a $10 a month converter box.