Young Lee Cleaners Complaint - Lost Items - Cleaning Services

Review by Bingo60516 on 2007-05-31
DOWNERS GROVE, ILLINOIS -- I picked up my items from this cleaner. There were only six items, I gave them eight. I was missing my favorite shirt and a pair of black pants. Called the cleaners to let them know I didn't receive all the items. They would not even listen to me or even try to find the items. They told me to look in my closet, that they are never wrong. I know they still have my item. The reason I brought my stuff to the cleaners was to get that shirt done so I could wear it this week. I was furious. Don't know how to handle something like this. Do all cleaners just get away with this. They could lose or steal our items and we can't prove it? Their phone number is 630-960-1612
Comments:6 Replies - Latest reply on 2007-06-02
Posted by jktshff1 on 2007-05-31:
Did you check for missing items before leaving the store?
Did you have your receipt for what you dropped off? If so, you can check the receipt against what you received. My cleaners always gives me an itemized receipt when I drop something off.
Posted by Sarah May on 2007-05-31:
Do they have a sign posted saying they're "not responsible for lost items"? I assume they do... And if so, I'm pretty sure you're screwed. I'm sorry. :(
Posted by rhondam718732 on 2007-05-31:
Sarah May...that's not always true. I am ashamed to admit but I TIVO the court shows (love them!) and many a rulings have supported the plantiff. It's unreasonable to provide your items to a business who must actually have possession of them to perform their function, charge you, but not have to track where the items are and give them back to the customer. They can post those signs but they haven't held up in the cases I've seen.
Posted by southbaypaul on 2007-05-31:
I rarely get counted in when I drop at the cleaner. It is easy to be comfortable with a place you go to somewhat frequently. In fact my cleaner just keys in my phone number, no receipt or anything.

Unfortunately it seems we may trade the convenience for speed of service, with the risk for lost items.

My cleaner also has the 'not responsible for lost items' sign. Fortunately, I haven't had any issue.
Posted by Sarah May on 2007-06-01:
rhondam, thank you! Those signs always scare me and I can't say I *blame* them for posting them, considering how easy it would be for people to claim a million imaginary and expensive items having been "lost" but it certainly isn't ethical to accept a person's property under the agreement of service and simply not return it.
Posted by Starlord on 2007-06-02:
I watch the court shows and Judge Judy had one once where the plaintiff claimed the dry cleaner failed to return her expensive jacket. Judy was going to find for the defendant, then read the tag in the jacket the dry coleaner was saying the plaintiff refused to accept, saying it was not her jacket. When Judy read the ticket, it was not for the plaintiff. Judgment for the plaintiff.
BUSTED!

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