GC Services Complaint - Collection practices and Poor Customer Service - collection agency
collection agency - Complaint
BALDWIN PARK, CALIFORNIA -- On 5/31/07 I contacted GC Services regarding a ticket accout with the court house I set up to pay off monthly. I've paid 400.00 and thought it was settled. GC sent me an aggressive letter stating that I failed to pay therefore owe the 400.00 plus 300.00 for failure to pay about 5 days ago. I contacted them on 5/31 and an Alex picked up the phone. I gave him my account number and was looking for guidance. I needed clarification because they had come after me for another ticket which was paid as well and I ended up spending all day at the courthouse to see the judge, gain proof so that I can fax it to GC. I wanted to make sure before I wasted my time and money, I'm commission based, that they weren't contacting me for the same ticket.
Alex was very rude, wouldn't let me speak, he constantly spoke over me, and told me to go to the court house to resolve it. Even though I was seeking clarification that this wasn't the same ticket from before as I have the paper work to prove payment, he wouldn't be quiet long enough to understand the nature of my call. When I asked for a Manager he told me NO. I then explained to him that I'm being as nice as possible and seeking guidance. He told me to go to the court house again and hung up.
I called back, he picked up, said "yeah, hold", so I hung up. I called back hoping to get someone else and did! They referred me to the Manager who was great and clarified for me what the bill was for. Then I was able to go home, look for my check copies, and prove payment once again.
GC services has horrid collection practices and if you look them up on the BBB this will be confirmed. They actually withdrew their membership in Texas in 12/06 stating they no longer care to be accountable to the BBB for solid customer service practices.
They simply don't care......Lord help you if your account goes to GC services. They will make your life hell. There goes another day of missed work.