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GC Services Complaint - Collection practices and Poor Customer Service - collection agency
collection agency - Complaint
BALDWIN PARK, CALIFORNIA -- On 5/31/07 I contacted GC Services regarding a ticket accout with the court house I set up to pay off monthly. I've paid 400.00 and thought it was settled. GC sent me an aggressive letter stating that I failed to pay therefore owe the 400.00 plus 300.00 for failure to pay about 5 days ago. I contacted them on 5/31 and an Alex picked up the phone. I gave him my account number and was looking for guidance. I needed clarification because they had come after me for another ticket which was paid as well and I ended up spending all day at the courthouse to see the judge, gain proof so that I can fax it to GC. I wanted to make sure before I wasted my time and money, I'm commission based, that they weren't contacting me for the same ticket.
Alex was very rude, wouldn't let me speak, he constantly spoke over me, and told me to go to the court house to resolve it. Even though I was seeking clarification that this wasn't the same ticket from before as I have the paper work to prove payment, he wouldn't be quiet long enough to understand the nature of my call. When I asked for a Manager he told me NO. I then explained to him that I'm being as nice as possible and seeking guidance. He told me to go to the court house again and hung up.
I called back, he picked up, said "yeah, hold", so I hung up. I called back hoping to get someone else and did! They referred me to the Manager who was great and clarified for me what the bill was for. Then I was able to go home, look for my check copies, and prove payment once again.
GC services has horrid collection practices and if you look them up on the BBB this will be confirmed. They actually withdrew their membership in Texas in 12/06 stating they no longer care to be accountable to the BBB for solid customer service practices.
They simply don't care......Lord help you if your account goes to GC services. They will make your life hell. There goes another day of missed work.
Alex was very rude, wouldn't let me speak, he constantly spoke over me, and told me to go to the court house to resolve it. Even though I was seeking clarification that this wasn't the same ticket from before as I have the paper work to prove payment, he wouldn't be quiet long enough to understand the nature of my call. When I asked for a Manager he told me NO. I then explained to him that I'm being as nice as possible and seeking guidance. He told me to go to the court house again and hung up.
I called back, he picked up, said "yeah, hold", so I hung up. I called back hoping to get someone else and did! They referred me to the Manager who was great and clarified for me what the bill was for. Then I was able to go home, look for my check copies, and prove payment once again.
GC services has horrid collection practices and if you look them up on the BBB this will be confirmed. They actually withdrew their membership in Texas in 12/06 stating they no longer care to be accountable to the BBB for solid customer service practices.
They simply don't care......Lord help you if your account goes to GC services. They will make your life hell. There goes another day of missed work.
Comments:
Posted by ejack053824 on 2007-05-31:
Did you keep records of your payments as proof? Thats all you need.
Posted by Pomona Guy on 2007-05-31:
What did you get a ticket for?
Posted by WaxRash on 2007-05-31:
Baldwin Park!!!!my home town.
Like the previous responses said,hopefully you still have proof of payment.
Also watch out for the cops out there,they are sneaky
Like the previous responses said,hopefully you still have proof of payment.
Also watch out for the cops out there,they are sneaky
Posted by MRM on 2007-05-31:
The 4th paragragh states," Then I was able to go home, look for my check copies, and prove payment once again."
Keeyana had already proved that she had paid the full balance.
Keeyana had already proved that she had paid the full balance.
Posted by WaxRash on 2007-05-31:
Oops must have skipped that.
Posted by ejack053824 on 2007-05-31:
Case solved...dismissed!
Posted by ccalvin57 on 2007-11-08:
Someone asked about showing them the law that GC or anybody HAS to accept any payment. I talked to a lawyer friend of mine awhile back about this. He told me that if you send ANY amount to a creditor and they accept this amount (by depositing or cashing your check/money order) they are accepting the payment as a contract of intent to pay off your balance as you can. If they refuse the check/money order and send it back, then they are refusing to enter into a contract with you to pay off your balance.. Most creditors will accept any money you send them, but some (ESPECIALLY GC) will make all kinds of noise and threats and YES they will be very rude over the phone, and will record your conversation without your knowledge which is illegal. But as far as persuing their "Other oprions": They will rarely do that, because they spend so much money on their Nazi like staff. (I guess you can see I have experience in dealing with GC).
Posted by DebbieT on 2008-03-03:
I am currently dealing with GC Services due to a default student loan. I made sure to contact higher education to inform them that I'm on a rehabilitation program with them. Well anyway to make a long story sorta short, I was told by higher education that once I made a 3rd consecutive payment I would not have to worry about my tax refund being garnished. Well I made my 3rd payment and guess what? GC Services never contacted Higher Education to let them know that I AM on a repayment program nor that I have sent in any payments yet .... I have been calling GC Services all morning and no answer, no recording to leave a message for a callback NOTHING!! Now I am pissed and want to know what's going on.
Posted by ckb2477 on 2008-05-18:
First of all DebbieT, after each payment made, you should have recieved a letter documenting the payment made and the remaining balance. GC Services doesn't send documentation to other insitutions because they are a third party and have to respect the rights of their clients first. That is why they never send the payments. Now you might be able to write a letter and send the documenation to the higher education and see if there is something they can do.
To calvin57. Let me ask you this, If I borrowed $2,000 from you and told you I would pay you back $300 a month until we were good and then I moved away for a couple of years and decided to come back. You caught up to me and asked for your money. I told you that I still don't have it but I can give you $10 a month and put a ten dollar bill in your hand. Would you accept that when I already agreed to pay you $300 a month and already skipped town already. Same rules apply with collections and businesses, you can send a payment and they will accept it, however just remember you entered into a legally binding contract that will superceed any payment you send in. Not to mention that the payment amount that you send it will be less then the interest and you are just pi**ing your money away along with your credit score.
To calvin57. Let me ask you this, If I borrowed $2,000 from you and told you I would pay you back $300 a month until we were good and then I moved away for a couple of years and decided to come back. You caught up to me and asked for your money. I told you that I still don't have it but I can give you $10 a month and put a ten dollar bill in your hand. Would you accept that when I already agreed to pay you $300 a month and already skipped town already. Same rules apply with collections and businesses, you can send a payment and they will accept it, however just remember you entered into a legally binding contract that will superceed any payment you send in. Not to mention that the payment amount that you send it will be less then the interest and you are just pi**ing your money away along with your credit score.
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