Citibank N A Complaint - No protection given me for scam merchant
After purchasing a piece of art in Vietnam for $375 plus shipping (which was charged to my Citibank Mastercard), the vendor told me I owed another $400-$500 in fees in order to release the item. I had a signed contract with the vendor specifying the terms and this was NOT part of it. Citibank took 5 months to research the disputed charge, and ultimately told me I was liable. Now I owe another $1000 for storage fees during the period Citibank did their research. Apparently Citibank values a foreign vendor, who does little or no business with them each year, more than me. In the 25 months I've used their cards, I've charged $61,545. How much did THAT earn Citibank? I was taken by a store in Vietnam as well as my own bank. Shame on Citibank.