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Popeye's Chicken Complaint - Threats made by employee of popeyes while on the clock - food services
food services - Complaint
MORENO VALLEY, CALIFORNIA -- I visited the popeyes today at 3pm on sunnymead in moreno valley ca.. I had a very disturbing experience. I had ordered my food to whom I thought at the time was competent to take my order. I told her my order, then she walked away. The next employee asked if I had been helped. I told the second employee that the other lady had walked away. The 1st girl came back to me and put the order in the machine and told me what the dollar amount was going to be. I then proceeded to hand her my atm/visa card. She then state "credit or atm?" I told her it didn't matter. She then said "i asked you credit or atm !" I told her atm and I asked "why she has an attitude" she then proceed to tell me in threatening voices that she was off at 4pm and that we can settle it then. I explained to her that I was a grown adult with 2 children with me and I find it immature to act as she was..
I took the card and told her that I no longer wanted the food. She followed me out of the building with her hands up and stating "come on I am right here" I told her she was acting like an ass and I was going to cal the cops. She continued to threaten me and stating "i will get you and your dirty-ass kids" my 6 year old was devastated and the baby was crying. I called the moreno valley police department in which they came out and wrote a report. I find it disturbing that society today is allowing these un-educated lil girls work in a customer service environment.. I do plan to do further investigating of my own, yet I will take any advice given.. Thank you
I took the card and told her that I no longer wanted the food. She followed me out of the building with her hands up and stating "come on I am right here" I told her she was acting like an ass and I was going to cal the cops. She continued to threaten me and stating "i will get you and your dirty-ass kids" my 6 year old was devastated and the baby was crying. I called the moreno valley police department in which they came out and wrote a report. I find it disturbing that society today is allowing these un-educated lil girls work in a customer service environment.. I do plan to do further investigating of my own, yet I will take any advice given.. Thank you
Comments:
Posted by ejack053824 on 2007-05-31:
Ok...what did you do to piss of the sista behind the counter in the first place? Your not telling the whole story!
Posted by Skye on 2007-05-31:
Gotta agree with Ejack. Give us the "whole" story.
Thank you.
Thank you.
Posted by superbowl on 2007-05-31:
Please stop yelling at us, thank you.
Posted by MRM on 2007-05-31:
It seems like that the poster did not tell the employee if the card is credit or ATM. When the employee did not get a specific answer, she went off like a time bomb. I like to know whether or not the employee is still working there.
Posted by jktshff1 on 2007-05-31:
Gotta agree with the others. More to this story than we are being told.
Yes it does matter ATM or Visa. Usually you have to use a pin number for ATM. Same as any other place asking cash or credit. The cashier has to do a couple of things different. What's the problem about letting them know ATM or Visa?
By the way, QUIT YELLING!
Yes it does matter ATM or Visa. Usually you have to use a pin number for ATM. Same as any other place asking cash or credit. The cashier has to do a couple of things different. What's the problem about letting them know ATM or Visa?
By the way, QUIT YELLING!
Posted by ejack053824 on 2007-05-31:
Jktshff1 hit the nail right on the head regarding doing different things for ATM's versus Credit Cards. Poster...next time answer the simple question! Furthermore, NO YELLING IN HERE!!
Posted by ghostbuster on 2007-05-31:
When she challenged you to a fight after work you should have told her to bring it on, then hid and see if she actually showed up or if she was just acting tough.
Posted by shawnp80 on 2007-05-31:
Is someone yelling?
Posted by shawnp80 on 2007-05-31:
OP, you should have kicked her a$$, but you were probably wrong and started the whole thing anyway. You wouldnt tell us that though would you.
Posted by Mr. Mafia on 2007-05-31:
If someone had threatened me like that I would just have ignored it reported it. But as soon as they bring my children in it I would not be as nice. Honestly if anyone threatened to get me and my "dirty-ass" kids I would take ghostbuster's advice and tell her to bring it on. I still think there may be more to this story.
Posted by grandma005 on 2007-05-31:
Is that the one behind the Shell gasoline station? I have been in that place and the employees are rude and mean. Have never gone back and you should do the same.
Posted by grandma005 on 2007-06-01:
Call customer service at 1-877-popeyes and tell them your story.
Posted by Extended Warranty on 2007-06-01:
I agree it's probably not the full story. Still though, I know exactly what kind of employee this was. I would have told the kids to go to the car and beat the &*(^ out of her. We don't need people like that in our world.
Posted by Kid-7 on 2007-06-01:
I know the area. I've also seen the location. It's a great place for pimps, hookers & car thieves. Keep on driving if your in that area. To the east accrossed I-80 is more civilized.
Posted by tickytack on 2007-06-01:
You know, if you're going to have the gall to call someone uneducated, you might want to take a step back and look at your own grammar and use of slang ("lil").
That being said, why didn't you just answer the question? Further, why did you tell the other person that the girl had "just walked away"? She WAS helping you.
I agree with others - this story has a few holes in it. She may have gone off, but I suspect you're leaving something out.
That being said, why didn't you just answer the question? Further, why did you tell the other person that the girl had "just walked away"? She WAS helping you.
I agree with others - this story has a few holes in it. She may have gone off, but I suspect you're leaving something out.
Posted by Stew.old on 2007-06-01:
Yeah tickytack not answering a fast food worker's question is just cause for an a$$ whippin. Please... Well tickytack if we're going to assume things that we have no way of knowing then I assume you're a disgruntled bottom of the ladder fast food worker with a bad attitude and you hang around consumer gripe sites taking snipes at legitimate complainers in order to feed your passive/aggressive monsters. That's what I suspect. See how easy that is.
Posted by heaven17 on 2007-06-01:
"I explained to her that I was a grown adult with 2 children with me and I find it immature to act as she was..."
Hmm. Once again a completely innocent customer being 'attacked' for no apparent reason. Yeah, I feel like this is the Reader's Digest version of what happened. Love to hear the other side of this...
Hmm. Once again a completely innocent customer being 'attacked' for no apparent reason. Yeah, I feel like this is the Reader's Digest version of what happened. Love to hear the other side of this...
Posted by jenjenn on 2007-06-01:
Where was the management when all of this was going on??
Posted by tickytack on 2007-06-01:
Stew, please show where I said the OP "deserved" an "a@@whoopin'". Your ignorance is showing. I, like others, merely asked why she couldn't be bothered to answer a simple question and yes, I do think there is more to this story. In fact, I really doubt the veracity of her statement that the employee followed her outside. Somehow, I can't imagine fellow employees/manager allowing that to happen. What did the employee do - jump over the counter?
While others have posted that this is clearly not a nice area to be in, I think the OP exacerbated the situation by being rude to the employee. No, I do not think that the OP (if events unfolded as she relates) deserved to be threatened or, as you so eloquently put it, "asswhooped", I also think she is leaving a big chunk of the story unsaid.
Grow up.
While others have posted that this is clearly not a nice area to be in, I think the OP exacerbated the situation by being rude to the employee. No, I do not think that the OP (if events unfolded as she relates) deserved to be threatened or, as you so eloquently put it, "asswhooped", I also think she is leaving a big chunk of the story unsaid.
Grow up.
Posted by tickytack on 2007-06-01:
Oh, one more thing, Stew - you're wrong. I'm a college graduate with a good job.
Posted by Stew.old on 2007-06-01:
tickytack - Sure you are... I don't care what you post cause I know you're a burger jockey. I'll just make up your story like you do for others. And another thing tickytack - you're no patriot in this consumer revolution! Now good day SIR.
Posted by Noneill on 2007-06-01:
If the cashier HAD to have a specific answer to ATM or credit, then she should have politely explained that is what she needed. Why is that too much to expect? And how many of you think it is normal for a person to listen to your food order and walk away? The order should have been immediately rung up or she should have explained why she needed to step away. And it is not far fetched to generalize that young fast-food employees are uneducated when their speech indicates they are. The OP is justified.
Posted by Ponie on 2007-06-01:
[Sidebar]Stew, careful there. tickytack will come back (when she's not busy on other forums) and chop you off at the knees! She'll silence you with one swipe of the tongue--NOT--you can out voice her. But watch your grammar because that's one her pet peeves.[End sidebar]
I'm wondering why a simple 'ATM' wasn't enough in response to being asked the second time, without further comment.
'...un-educated...' Wow! This is the pot calling the kettle black.
'...ordered my food to whom I...'
'...police department in which they...'
Normally I don't care how the complaints are written, but this one is calling for it because of the original slam.
I'm wondering why a simple 'ATM' wasn't enough in response to being asked the second time, without further comment.
'...un-educated...' Wow! This is the pot calling the kettle black.
'...ordered my food to whom I...'
'...police department in which they...'
Normally I don't care how the complaints are written, but this one is calling for it because of the original slam.
Posted by WaxRash on 2007-06-01:
When im asked "credit or atm" I normally say it doesnt matter.Most attendants advise that there is a charge for Atm,and no charge for Credit,So of course I go with the credit.
Its Friday people.Lets all get along!
Have a GREAT WEEKEND!!!
Its Friday people.Lets all get along!
Have a GREAT WEEKEND!!!
Posted by Starlord on 2007-06-02:
We have debit cards, and when someone asks credit or debit, we always say either one, and have never had a problem. Some clerks prefer to run them as credit cards, and some as debit. It really makes no difference to us, and usually get a smile.
Posted by Kid-7 on 2007-06-02:
Please keep you foul language to yourself if your gonna pick on Ghostbuster! He's just a little soul trying trying to broaden his horizons. So leave him alone !
Posted by ghostbuster on 2007-06-04:
jenjen - The management was talking bets with employees to see who would win the fight.
Posted by ghostbuster on 2007-06-04:
ejack - I am not telling her to fight the lady, I am just telling her to see if she is just making empty threats.
Posted by jennjenn28 on 2007-08-04:
i use to work for popeyes and when you ask a customer credit or atm, the machine works the same for both without needing a pin. Yes the customer should have answered the question. but also, it would not have mattered what the employee typed in.
Posted by 2C2H on 2010-06-08:
There's more to this story? Management is not going to allow the employee to follow the customer out so they can fight and I doubt the person went off without reason, something had to have been said. I'm not saying that was the right thing for the employee to have done, because that wasn't professional. I would have talked to management, not walk off. The issue should have gotten settled, hopefully cutting off future occurances.
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