Times Warner Cable Huntington Beach Complaint - Times Warner Customer Services to the Gaming Community
HUNTINGTON BEACH, CALIFORNIA -- Well I am a gamer online. My modem with Times Warner died so I asked for a new one. Took me through tons of hours on the phone as their phone system for about a month was down ha. All you could hear was crackle on their end. Try listening to that when you are trouble shooting!Well they a week later got someone out with a new modem/router gateway. That night I am locked up on my computer locked up and booted also out of games. Again with the hours on the phone trying to figure out what they are saying. They send out a second router same brand oh lovely now it totally goes off line. I have internet but I am not connecting it takes several more days to get this guy out. The guy tells me pretty much straight up they don't support xbox they don't support online gaming period if it doesn't work to call Verizon! Yea woot love it. Then I get a lady on the phone that told me the same thing but jumped down my throat attitude as she said it "You wouldn't get your car fixed by the insurance salesman bit. But I am still explaining it is NOT JUST MY XBOX but my computer lags up drops off knocks off programs running etc. It took then two days to get back online to a router that lags knocks you offline etc. so fine. This router cannot communicate very well it is the Netgear CG814WG x2. Well since their office tells us to go to another service and won't help you and their outside techs tell you to go to another service and won't help you? Well it's time to go to another service. Get your act together Times Warner I went on Halo 3 beta last night there were 90,000 people playing it just one game. CGS is having a draft this June for gamers paying 5 mil to teams Starting pay in the draft is $30,000-$100,000 It's not just a game anymore You need to get with it connect to the games cause the casual gamer and the hardcore gamer is going to need to get online. (Reminder this was my internet service Computer and XBOX that was booting me off line with your modem/routers. Find one compatible! It shouldn't be too hard. you could even run a Gaming package for a while and offer up the highest tech and speed for gaming. Use it don't loose it!