Samsung Electronics Co., Ltd. Complaint - Buyer Beware!
VINELAND, NEW JERSEY -- I intended to purchase a Samsung 226BW 22 inch LCD monitor. A few people had warned me that the aforementioned model had three product model/series: S, A & C. This letter is nowhere to be found on the product packaging; the only way to determine which model one had purchased was to open the box and read the Serial Number Label affixed to the back of each monitor - a slick move on Samsung's part. I was advised by friends to buy the "S" model, which reflected Samsung's supposed quality/dependability, as reviewed by numerous magazine and online sources. I was warned to stay away from the "A" and "C" models that were shipped afterwards, which are produced for Samsung by other manufacturers and are riddled with defects and reliability issues - as confirmed by numerous online Circuit City and other retail customer reviews. The in-store, 19 inch and 22 inch Samsung monitor display models that I checked were both "S." The store associate wasn't able to tell me the model letter of the in-stock, 22 inch Samsung monitor I intended to buy. I was required to first buy the monitor in question; I immediately opened the box in the store; it turned out to be a "C," the worst of the two lesser quality series. The exchange of the "C" monitor for an alternative brand was a long fiasco. The whole experience has since caused me to think twice about making any subsequent Circuit City purchases. Finally, Samsung, with their bait-and-switch tactics, does Circuit City a disservice, as clearly seen in the all-too-numerous, poor on-line customer reviews. The in-store Samsung monitor displays are of the better quality of a series of the same model number, yet the products that customers are purchasing are of a lesser quality and reliability that is not discernable by a simple, convenient inspection of the Model/Serial Number Label affixed to the exterior of each box. I, as well as most people who ask me for advice and ask about my good/bad experiences, can't help but speculate as to which other products Samsung, as well as other manufacturers, apply such shady tactics to as well. I consequently won't be buying or recommending anything with a Samsung label, as most people with whom I speak agree
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