Wickes Furniture Co Inc Complaint - Not Worth The Trouble
FONTANA, CALIFORNIA -- On 3/07 we ordered a 5pc living room set and it was set to arrive 5/19/07. Not only did we wait all day (finally they arrived at 5:10 only after manny calls)the wood on the couch was not completely stained it was scratched,they brought round table tops (instead of the square table tops) the chair we ordered was on back order we were told they spoke to a Mrs.Carter (that's me) which they did not unless they spoke to the cat the dowels did not come with the large table the delivery man stated well it is because the glass on the table is so heavy it won't slide off.. Well we all know one of the reasons for the dowels is to separate the glass top from the wood... The couch went back I had large cocktail table with no dowels the base of a small cocktail table no glass top and no dowels.
I called the folks where I originally purchased the furniture from and they were very understanding and promised to contact someone that knew someone that had a direct line to the powers that be and would call me before noon the following day..Well guess what no one called I called at 1:30 pm to follow up the person that was to call me back had not showed up to work and the two staff memebers were not even aware she was not there...Someone finally E-mailed my issues to the powers that be and got a call that Monday they were to bring the furniture in that Weds well I had made it clear Mondays were the only day during the week they could come. Well we were told unless I wanted to wait until my chair came in 6/30/07 it would be delivered on a that Weds. or the weekend..I asked for that Sat. they assured me it would arrive before 1:00 pm they arrived at 1:40 pm..They brought in a new couch it a small ding in it they colored it they brought the table tops NO DOWELS..They told me to call customer service again in order for them to deliver them NOT MAIL BUT DELIVER THEM... I noticed a scratch on one of the tables. I am so disgusted with all of this that I don't know what to do.. My husbands telling me to send it all back and close the acct. but really like the style of the couch.. We have bought furniture in the past from Wickes and had no issues but after all this I WILL NEVER darken there doorway again..
P.S. I STILL HAVE NO DOWELS AND A SCRATCHED END TABLE..BY THE WAY NO ONE HAS RETURNED MY CALL FROM CUSTOMER SERVICE RELATED TO THESE ISSUES.. MARTHA CARTER FONTANA CAL.