Purcell's Tire Complaint - Almost recurring problem
CASA GRANDE, ARIZONA -- Recently, we had our 'Check engine soon' light come on in our 1998 Ford Windstar. We took it to Purcell's Tire, a Goodyear shop in Casa Grande, AZ, as they have worked on the vehicle since my wife's mother bought it. Seems there were some parts on the intake manifold or something that went bad on both sides of the engine. Over $800 and something to fix.
Jump ahead to almost a month later, the 'Check engine soon' light comes on again, and we get it into Purcell's as fast as we can, hoping it is the same problem, as it would be under warranty. Well, of course it is not the same problem. Who'd a thunk? They put the diagnostic reader on it, and said it was the catalytic converter. The mechanic said it also gave him 3 pages of things to check before replacing the converter. The wife just called Purcell's to see if they had an estimate yet, and of course, they don't. Turns out the guy doing the work on it is not there for some reason. They promise an estimate first thing Monday morning. Meanwhile, here we suit out in the peach orchards twiddling our thumbs, as our scooters do not have the range to get anywhere. What I want to know is, why was this not detected when they fixed it the first time? Converters don't just suddenly fail overnight, and the diagnostic computer should have found a problem when it was worked on before. Purcell's is going to have to do a really great job at a decent price if they expect to keep us as a customer.
Purcell is a multi-state tire and repair shop that was given a prize by an industry magazine at one time.