Circuit City Informative - Inside Look
RICHMOND, VIRGINIA -- This is a review from a former manager of Circuit City. I am providing information here to help dispel some myths about the store, warranties, returns, and the powers of management so that consumers can be better informed when purchasing, and can understand what they are entitled to.
Returns - 30 days for most products. All purchases technically require a receipt, but most purchases over $100 or those that were ordered will remain in our database, which we can search through (although this can take an immense amount of time). Anyhthing under $100 we CANNOT return (meaning the computer physical will not let us do it), although certain circumstances may allow a no-history return to be done (this is the decision of management and will cost the store a good deal of money). TV's, computers, cameras, camcorders, and a few other "big ticket" items have a 14 day return policy and are subject to a 15% restocking fee. You MIGHT be able to get around this in the first 2 weeeks if you have a defective item, wish to trade up to a better item, or have another extenuating circumstance. If the item breaks BEFORE the 14 weeks, but you will not have an oppurtunity to return it, CALL THE STORE and have them "comment" your receipt in the computers of your situation. We do not make exceptions if it was a gift that wasn't opened until 31 days after purchase. Labor is absolutely non-refundable. Only very rare circumstances will cause us to return labor.
Commission - Contrary to popular belief, employees are NOT commission based. HOWEVER, their raises, promotions, and chances of remaining with the store are based on sales performance, so they might as well be as far as the consumer is concerned. Everyone is tracked according to warranties sold, accessories, and other categories
Profit Margin- Circuit city does not make money on the $400 computer you bought on sale. Most of the time, we lost money. Most customers who buy a lot of stuff, but no accessories or warranties (where we make the majority of our money) are not going to be considered as important. So the argument "I buy lots of stuff at Circuit City, you should treat me special", does not apply in most cases. Chances are, we have made no money from you unless you buy warranty/accessories/firedog installations.
Warranties - You have 14 days from time of purchase to add a warranty to most items. These can be useful, but be warned. TV's are repaired through 3rd party companies, usually different for every store (so do not judge the value of a warranty from store with the value of another). Computers can be repaired at the store by Firedog technicians (Only AFTER the manufacturers warranty has expired however, unless it is an HP or Compaq). In-Home service on computers is provided by a 3rd party company. Warranties can be extended later past their original limit, but you must purchase at least the smallest one within 14 days of purchase. Accidental warranties will cover accidental damage, but NOT ACTS OF NATURE or THEFT. Ask for details on the warranty, employees can provide you with a thick brochure on policies. Computers will most certainly be wiped clean of data when you send them off.
I hope this helps out future consumers to the chain.