Comcast Corporation Complaint - Stuck With Comcast - Rates
CHARLESTON, SOUTH CAROLINA -- Here is a letter I sent out. Just trying to add fuel to the fire. Concern for the customer is a thing of the past.
I have been a Comcast customer for eight months. With cable, phone, and internet providers being few in my area, Comcast is a major player in this area. I have just recently learned that the condo complex that I live in possibly has a contract with Comcast, limiting our services to Comcast and only Comcast. I have inquired other local providers to better my monthly payment only to be told that they cannot provide me with service. To me, this is evidence that Comcast had monopolized the ability for me as a customer to acheive the best rate for cable, internet, and broadband phone service. When I contact Comcast to acquire the advertised rate of the bundle of three(phone, internet, cable), the representative denies me due to the fact that I am an existing customer. The rate of broadband phone, internet, and cable for $99 is a marketing tool to get new customers, and is only offered to new customers. A local competitor is offering the same deal, however I am not able to get their service due to the contract that Comcast holds. In my opinion, Comcast is blocking my ability, as a customer, to receive the three aforementioned services at the price other customers are receiving. How is the FCC permitting Comcast to regulate what residential customers pay, and leave them with no other options? To me, this is an absolute disregard to consumer rights. Something must be done to loosen Comcast's threshold on residential communications.