Active Hotels Complaint - Active Hotels -- be wary
This online hotel reservation system is very unreliable. There is not a method to consistently pull up one's reservations. I had made two reservations months ahead of an Italy trip last October. My computer had a meltdown, and I lost the email confirmations. I had then found the excellent www.venere.com.
When I tried to cancel the Active Hotels reservations, none came up, then from another computer, only one came up. I emailed the company and asked that all reservations in my name be canceled. They assured me it would be done.
In the end, I was charged for a night in Venice that they had not canceled. When I disputed this with them and then with my credit card company, they said I had not followed the correct procedure to cancel.
If you must use this service make copies of all confirmation numbers, et al.
On the other hand, www.venere.com has a great login system where one can view all reservations and edit as necessary. This is a great benefit especially for overseas hotels.