Comcast Corporation Complaint - Warning Comcast Desktop Doctor deletes files
MASSACHUSETTS -- Comcast's online utility software called Desktop Doctor somehow deleted over 3Gb (billion bytes) of data including thousands of photos and other very important data.
I could not get through to Comcast's call center and was forced to pay to have the data recovered.
After 7 phone calls to Comcast and bouncing through their call centers a technician was sent out to research the problem. I paid a data recovery company to recover my data and was informed by a comcast rep. to save the receipt for reimbursement.
A technician spent 3 hours rebuilding the operating system and troubleshooting but could not even get the internet to work again. The PC is a total loss and the technician refuses to acknowledge this. He told me he is "skeptical about everything in his life" and obviously does not understand that he was dealing with someone with a technology background.
He spent 1 hour trying to connect to the internet and then blamed it on the virus protection software program. Rather than trusting the customer, this technician failed to see that I lost 6 years worth of data and software files on a 40Gb is unrecoverable without data recovery software. The technician then had the nerve to say that he could not prove that it was this utility that deleted the files. I have over 20 years experience in the technology area and am dumbfounded by this lack of accountability.
He then informed me that Comcast would contact me and send another tech. to resolve this. A Comcast manager has not returned my call and I am fed up with paying $100 month for services that are overpriced. The desktop doctor utility should be taken off their website before this happens to other customers.
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