MJS Mechanical - Houston, Tx. Informative - Poor quality of work and overcharged
HOUSTON, TEXAS -- I am an American Home Shield customer paying monthly for any home repairs, appliances, A/C, plumbing, electrical and others that may break down. I had A/C problems in 2006, the unit was running but not cooling. A technician with MJS came out, said must have leak because low on freon. He added 3 lbs. of freon with no attempt to repair the leak. I had to pay the service call of $55.00. He left. In 04/07, the unit again, not cooling. I went upstairs in the attic and found the evaporator coil was freezing up, almost out of freon again. I called American Home shield to request service, was told I would have to pay another $55.00 service call. MJS was sent out and the same service tech came out that was out in 2006. He found leaks in the condenser coil and the evaporator, which is a no repair meaning they would have to replace the entire unit, airhandler and condenser unit. The tech added 10 lbs. of freon to the unit saying this would keep cooling til they could return to do the installation. This is a direct EPA violation by adding freon knowing it would leak out again, damaging the ozone layer. The Tech told me there would be additional charges but never said how much and left without calling American Home Shield. The tech said their company is not paid enough by American Home Shield to do the repairs and I would have to pay for additional charges. The tech reported back to his owner, manager what was needed. They wrote a bill for my part, which is, a concrete slab to set the condenser on for $100.00. Armaflex insulation for the suction line, $82.50. Heater stands to set under the Evaporator, $75.00. Mastic hard seal which is brushed on both ends of the evaporator to seal air leaks, $195.00. Insulate the drain line, 6 feet and a float switch for $185.00. 2 disconnects and whips, this is the electrical connections to the evaporator and the condenser for $245.00. New suction line from the evaporator to the condenser for $500.00. Haul off old condenser, $50.00. Haul off the old evaporator, $50.00. Total was $1482.50!! I had disconnects at both locations so he took off $245.00. They left the old units knocking off $100.00. This was suppose to be hauled off at no charge because the units have hazardous material in them. They spilled the contaminated hazardous oil on my grass into the soil so now I have contaminated soil. EPA will be notified on Monday 6/4/07. We just had our entire house re-done in Hardy Plank and siding and the house completely painted a month earlier. The old suction line was 3/4 in. and was ran in the wall. In order for the new 13 seer 4 ton unit to function properly, it had to be upgraded to 1 1/8 in. line. They used a wood drill bit and made maybe 20 holes in my brand new soffit to make a 10 inch hole to run the new suction line through which when the line went through, it was 10 inches away from the house, and no way to bend this line without kinking the copper line so it was way away from the house when finished. They said when finished, they would be back and put a cover over the line to hide it. I had to call the office 4 days latter to see when they were coming back. They came back 2 days later with an attitude and did a terrible job, putting screw holes into my new siding. In one spot they had to put 2 screws side by side making a big hole in the siding. I have taken pictures of this cobbled up mess and will send to you upon request. In my contract coverage through American Home Shield, refrigerant lines are a apart of the coverage and MJS was trying to crarge me $500.00 for this. I called American Home Shield and spoke with a supervisor and they immediately called MJS and told them this is a covered item and I am not to be charged. So, that knocked another $500.00 off the bill. So after all the no charges, the bill came to $637.50. I have been in the service repair business for over 30 years. I am a disabled Vietnam Veteran doing air rescue work saving many lives and I have never been treated this bad ever!! There is a retail air conditioning company near me and we looked up the prices of the material that I was charged for and this is what the over the counter prices are; concrete slab 36"X36"- $32.50. Armaflex- $73.00. Heater stands- $24.00. Mastic hard seal- $33.00 and this is a complete gallon, enough to do maybe 30 units. Float switch- $10.00. Total materials- $172.50. Their charge was $637.50. An overcharge of $465.00. I am requesting this company to properly install the suction line, a refund of $465.00, and dig out all the dirt and resod the grass they contaminated, and remove the old units without no charge.And finally, they will repair my house!
If this wasn't enough, when they brought the new condenser through the gate and into the back yard, without consulting with me, they took a hammer and took part of my gate apart. when they came back to put that "erector set" on my house, they so called repaired my gate. Well, upon leaving, the gate was left open allowing the dogs to get out. I got the dogs back in and tried to close the gate, it wouldn't close. They had put it together wrong so I ended up fixing it myself. GREAT COMPANY.............................to stay away from.