Ashley Furniture Complaint - Really Poor Customer Service
MADISON, WISCONSIN -- We have bought from Ashley Furniture before and never had any problems. Then we spent over $2000 on a dining room set. First of all the delivery guys gave us a "window" when they are going to show up. My husband works third shift and got up early to meet them. They show up almost an hour and a half later. No one called to let us know they'd be late. When they showed up two of our chairs were already broken and the pedestal was scratched. When I called the store to make a comment on the delivery service I was told to call a 1-800 number. After being bounced back and forth there I gave up. We finally got our chairs and pedestal a few weeks later. Fast forward 6 months and we buy a house. We hired professional movers so our table would be safe. They take the tabletop off and the whole table falls apart. Seems the delivery guys "forgot" a major bolt. I called the manager he was "in a meeting" and called back later. Directed me to a number for a technician. When that number was called they told us the store needed to take care of it. Next thing I know our salesman is calling, ya the Manager dumped us back in his lap. We had pictures and we had sent them. It was obvious that this 6 month old table shouldn't look like this. I then got directed to the head of the warehouse and he finally came and brought us a new pedestal (it took him two trips also because he didn't have the bolt on his first trip). I have never heard from that manager again. Ashley wants your money but then they want you to leave them alone. For a purchase this big I expected more customer service. Wait just being their customer I expected more customer service it shouldn't matter how much I spent. I will NEVER do business with them again and I tell everyone I know to shop elsewhere.