[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Raypak Informative - Raypak swimming pool heater - Pool heaters
Pool heaters
LAMBERTVILLE, MICHIGAN -- I have a Raypak 2100 millivolt swimming pool heater that's now 6 years old. It never worked properly. Sometimes the burner would light, other times it wouldn't. Since installation, it has worked only sporadically. To top it off, the lousy company I purchased it from quickly went out of business.
You'd think that because I couldn't get the original retailer to cover the warranty, Raypak would find someone to help. They didn't. I was left on my own to try to get this crap-pile working.
I have changed a pressure switch, all the wiring, the on/off toggle, the thermostat and several other parts trying to get some function out of it. I fnally got some "heater technician" out to look at it and he instructed me to "buy a new heater." Its a $1700 heater...hardly disposable.
I've been in contact with Raypak over the short time I've had it, and all they've done is email me a "troubleshooting guide." I finally emailed them and insisted I had a "lemon." They returned the "troubleshooting guide" to me.
Beware if you're going to get talked into a Raypak heater. If you get a faulty one from the box, the company isn't willing to stand by its product.
You'd think that because I couldn't get the original retailer to cover the warranty, Raypak would find someone to help. They didn't. I was left on my own to try to get this crap-pile working.
I have changed a pressure switch, all the wiring, the on/off toggle, the thermostat and several other parts trying to get some function out of it. I fnally got some "heater technician" out to look at it and he instructed me to "buy a new heater." Its a $1700 heater...hardly disposable.
I've been in contact with Raypak over the short time I've had it, and all they've done is email me a "troubleshooting guide." I finally emailed them and insisted I had a "lemon." They returned the "troubleshooting guide" to me.
Beware if you're going to get talked into a Raypak heater. If you get a faulty one from the box, the company isn't willing to stand by its product.
Comments:
Posted by runaway on 2007-06-04:
6 years is a short time?
Posted by GMS on 2007-06-04:
1) Never worked.
2) Yes, a $1,700 heater should last more than 12 years, I'd think.
2) Yes, a $1,700 heater should last more than 12 years, I'd think.
Posted by Anonymous on 2007-06-05:
heated swimming pools,not needed here in sunny California
Posted by AubreyMason on 2008-10-29:
Just had Raypak problems...
Heater is 3 months old, heat exchanger leaking - they claim the chemical imbalance in the pool water sample they took shows them it was too acidic and ate the exchanger....
The problem is they and the installer took three weeks to get out here, no way to run the system and the pool crashed a week and a half ago...... of COURSE it's acidic (by now).
Raypak won't stand (so far) behind their product.....
The lawyer is next so we'll see.....
Heater is 3 months old, heat exchanger leaking - they claim the chemical imbalance in the pool water sample they took shows them it was too acidic and ate the exchanger....
The problem is they and the installer took three weeks to get out here, no way to run the system and the pool crashed a week and a half ago...... of COURSE it's acidic (by now).
Raypak won't stand (so far) behind their product.....
The lawyer is next so we'll see.....
Posted by POOL MOM on 2010-07-21:
Raypak doesn't stand behind their product. I had the same problem as Aubrey Mason. Raypak will blame your water chemistry for the heater failing and they don't honor the warranty. Don't buy Raypak heaters.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!