Smith and Noble Complaint - Lack of Backup to Warranty
I bought many window treatments from Smith & Noble because of their fast service and wide selection. I even used them for the majority of the window coverings in my new home 5 years ago.
But they are refusing to honor their "lifetime warranty" on one shade (whose color is rubbing off, consistently, on the windowsill). Lifetime warranty means the lifetime of the shade which is fine except for this flaw. They will only replace it for 50% of the cost of the new one (and, I would have to replace another identical, non-problematic shade in the same room).
A company that doesn't stand by its warranties isn't one to be trusted. I will never use them again and would not recommend them to anyone.