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Smith and Noble Complaint - Lack of Backup to Warranty

Review by westello on 2007-06-04
I bought many window treatments from Smith & Noble because of their fast service and wide selection. I even used them for the majority of the window coverings in my new home 5 years ago.

But they are refusing to honor their "lifetime warranty" on one shade (whose color is rubbing off, consistently, on the windowsill). Lifetime warranty means the lifetime of the shade which is fine except for this flaw. They will only replace it for 50% of the cost of the new one (and, I would have to replace another identical, non-problematic shade in the same room).

A company that doesn't stand by its warranties isn't one to be trusted. I will never use them again and would not recommend them to anyone.
Comments:1 Replies - Latest reply on 2007-06-05
Posted by Dedicated Reader on 2007-06-05:
It sounds like your warranty is one of the limited ones, where full replacement/repair costs are not covered. You probably should check the wording in the warranty to find out for certain. If your warranty contract covers full replacement or repair costs, then you might want to consider taking them to small claims court.


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