Prisontel Complaint - Poor service - Pre-Paid Phone Service for Prison Inmates
DALLAS, TEXAS -- I signed up for service through Prisontel. I made a payment via their web service and was guaranteed a number within 2-3 business days. Weeks went by without service and every time I called I kept getting a busy signal. Finally I spoke with Janie in Finance after almost 3 weeks posted on our site for everyone to see.
Was finally given service on May 3, 2007. By then I was unable to get in touch with my relative and could not use their service due to their service problems which they confirmed was the reason. Finally fed up with waiting I requested to cancel the service. Everyone I spoke with was rude and not helpful at all. Janie in Finance stated," I have your money bit.. and all your getting back is $35.00. If that is the way they do business Buyer Beware they will not provide you service and is very rude. By the way they promise a 2-3 bus day turn around for service which I never got. Stay away from that company.