American Airlines Complaint - Using FF Miles - Frequent Flyer Program - American Advantage
American Airlines hit a new low in my already basement low estimation of the airline. I made a reservation using my miles six months in advance of my trip. Here are some of the eventful and irritating events AA put me through. The first agent I made the reservation with apparently did not complete my reservation, in spite of giving me a confirmation code and assurances. Less than two weeks later, when I went to purchase it with my miles, the reservation had "disappeared". And the new agent had to rebook the entire 8-leg itinerary...it only(?!)took 45 minutes of my time. But it only gets better. AA cannot book seat assignments with their so-called World Partners, so they give me a number to call Iberia and BA. Iberia tells me that they dont have my reservation. So, I call AA and they tell me that it has been "requested"...but not yet confirmed. So, I'm told to call back every day until it's confirmed....With BA, the situation is even more frustrating. They do have my reservation, but they can't assign a seat until 23 hours prior to the flight! And you do it yourself on the BA website. Oh, and by the way, since you're booking with miles via AA, you wont be able to confirm on our website, so you wont get your seat assignment until you're actually at the gate the day of departure....six months from now. What this means is that I'll be flying on a 10-hour leg in a last row middle seat on the BA flight. Regarding Iberia, I still dont know if I even have a seat on the requested flight. By the way, the AA agents are so used to frustrated customers berating them that the six or seven agents I dealt with simply requested to put me on hold to correct all these deficiencies before I even had a chance to give them a piece of my mind. This is how American Airlines crafts its FF program with its World Partners for their (supposedly) best customers. I summed all of the time I've spent on this reservation, multiplied times my hourly wage, and it's actually far, far cheaper for me to purchase a full fare round trip Business class ticket than to go through this rigmarole with American and its "partners". But of course, I wont be flying any of these airlines. Does anyone wonder if Singapore and Cathay would decimate these 3rd rate airlines they day they start competing route for route?