Wells Fargo Bank Complaint - Posting false negative credit to bureaus
PORTLAND, OREGON -- I sold my house and it closed escrow early February. Wells Fargo Bank was paid off but some incompetent employee posted the payoff to the wrong account. In March, I started getting notices that my loan was delinquent. I immediately called them and informed them that they had been paid off weeks earlier. They said they would "look into it". The following week I called back, they had done nothing trying to find payment. I called my escrow company and title company and finally got a copy of the check to show payment had been made. Approximately one week later after they acknowledged payment finally, they posted to 2 credit bureaus that I was 30 days down on my mortgage. I have written many letters to "supervisors", sent email, made countless phone calls and all I get from WFB is that they will correct the problem. I have two letters from them also apologizing and their word that they will remove derogatory credit. My credit was run again today as I am trying to close escrow on a new house and was I furious to see that WFB had indeed reported to the credit bureaus after all the letters and promises that my loan was paid but they did NOT remove the 30 day late. I look at this as defamation of character...they keep lying that they will remove the wrong information but so far have not. Now they get nasty on the phone and in email when I continue to complain. I threatened to sue them as now the negative reporting is affecting my interest rate, pts, etc on the new home loan. I would never do business again with them after the treatment I have received. They just say what you want them to say, then do nothing to correct their mistakes.