BellSouth Complaint - Misleading information
GEORGIA -- I was with a competator of bellsouth when bellsouth called me to switch over. they offered me this great deal with dsl internet cacle service and free long distance sevice bundle for a good price so i took it. the price went up so much that i had to drop some of the options that was supposed to be included. well they never mentioned a two year contract with direct tv. I was going to receive these incredible rebates. The cable person would be bringing me a check which direct tv knew nothing about. So i called bellsouth back and was informed you have to go online to enter for the rebates. So then i printed out copies of the forms thinking that i did everything that i was supposed to do. No there was still more to do evidently because the checks never came. I called and complained to anyone that would listen because you had to go through the chain of command, but you could never get operator numbers or last names to identify who you spoke to. I am getting double bills from my old phone number that got changed from comcast to bellsouth. I keep calling and they tell me not to worry, it takes time to come off the computer, i explained that i did not feel comfortable with that because it should show a 0 balance. unfortunately they have lost their credibility with me. i am afrid this will come up later to haunt me or mess my credit up. or down the line they will continue to bill me or ask for a deposit because of it showing a balance. i can't switch back because of the 2 year contract, so i am at a point of discust with how misleading a company can operate and get away with it. I dont believe it was the company itself but allowing the rep for the company to misrepresent is wrong!! when i ask to show me where i agreed to a 2 year contract all she could say was that was their policy. I thought the call was monitored which would have proved that i did not agree.