Honda Informative - Spoiled Customer - parts/service
CASPER, WYOMING -- My name is Ben, I own and have ran an auto repair facility in the Middle-Eastern part of Tennessee (near Knoxville) for 22 years. I recently leased/rented this business to another fellow and moved to Casper, WY for full-time ministry and missionary work. I have literally done (and my business still does) thousands of dollars of business directly and in-directly with The honda corp of AMERICA.
I had never done any business with the local store here until today. They recently moved from what was a pretty dilapidated to what is what appears from the outside to be a new fairly modern and what could be a state of the art facility on the end of town where I live (which is a little more upscale than the rest of town, since this is until recently a very depressed, conservative republican trailer home type community). Anyway, I own a couple of Hondas ( they are registered to my kids but I assure you I bought and paid for) and I am repairing the one that my son drives. I go to the honda store and buy an OEM timing belt and 3 qts of lube. I asked the counter guy for my discount as a shop owner and he said,"We don't do that!"
I want to stop right here and say that the 12 or so dollars meant very little to me. But, boy did I ever open a can of worms!
I should have left it at that but I quite honestly fely like I was being "bown off as some kind of nut or beggar"! I asked how to get a discount and the guy said ask the lady in business accounts. I asked the Gen. Manager and he directed me to her. She said she didn't know what I was talking about but to follow her to the service manager. Listen to this, He in a very un-professional manner says "well we might be able to do this if you are going to buy a couple hundred K in parts a year laughs and basically walks off leaving me and the lady standing there with our teeth in our mouths. I felt foolish! I mean, I explained my situation I don't want anything that isn't mine. But is that the way you should treat an old customer that still has some influence with the buying public.
I hope and pray this is an isolated case and just in this area. I know I was never treated that way at home in TN. There they even delivered to my shop some times twice a day.
I GUESS THEY SPOILED ME!