Allstate Insurance Complaint - Making a claim - Homeowners insurance
PHILADELPHIA -- Avoid Allstate. I went to Allstate because it offered a good deal, and I naively believed their ads. They are fine -- as long as you don't make a claim. We had roof tiles blown off by a storm. When I went to Allstate they refused to pay, saying that it was normal wear and tear, despite evidence of the storm (it was in the papers!). The roofing contractor did say that the roof was old and age may have been a contributing factor. The claims rep told me that the contractor said that the tile loss was due to normal wear and tear; the contractor says he did not say that, but that the storm was the immediate cause. In any case, if you have an old house, expect Allstate to deny any claim, saying it must be wear and tear. I'm cancelling the policy asap!